Frequently Asked Questions
When will my order be shipped?
Orders are usually dispatched within 2–5 business days.
How can I track my order?
Once your order is dispatched, we'll share your tracking details via email or SMS.
Can I cancel my order?
Yes, you can cancel your order before it is shipped. Once dispatched, cancellations are not possible.
Is an unboxing video required?
Yes. An unboxing video is mandatory for reporting damaged, defective, or incorrect-size products.
Who pays for exchange shipping?
Return shipping charges may apply and, in some cases, will need to be borne by the customer.