Refund & Cancellation Policy

Order Cancellation

You can cancel your order at any time before it has been shipped. Once an order has been dispatched, it can no longer be cancelled.

To cancel an order, contact us at cheyastudio@gmail.com with your order number as soon as possible. If your cancellation is accepted before dispatch, your refund will be processed to your original payment method.

Returns

We accept returns only in the following cases:

The product arrived damaged or defective
You received an incorrect item or incorrect size (different from what you ordered)

We do not accept returns for change of mind, incorrect size selected by the customer at the time of ordering, or minor variations in colour caused by screen display differences.

Return Window

Return requests must be raised within 2 days of delivery. Requests received after this window cannot be processed.

Unboxing Video Is Mandatory

An unedited unboxing video is required for all damage, defect, and wrong-item claims. The video must:

Begin before the package is opened, showing the sealed parcel and shipping label
Continue without cuts or pauses until the product is fully unwrapped
Clearly show the issue you are reporting

Claims submitted without a valid unboxing video cannot be accepted.

How to Raise a Return Request

Email cheyastudio@gmail.com within 2 days of delivery with:

Your order number
The unboxing video
Photographs of the issue
A short description of the problem

We will review your request and respond with next steps.

Return Shipping Charges

Return shipping charges may apply and, in some cases, will need to be borne by the customer. We will confirm this with you when your return request is approved.

Refunds

Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be processed to the original payment method. The time taken for the amount to reflect in your account depends on your bank or payment provider.