Where We Ship
We currently ship across India.
Processing & Dispatch Time
Orders are usually dispatched within 2–5 working days of order confirmation. Dispatch may take longer during festive periods, sales, or due to circumstances beyond our control. We'll keep you informed if there is a delay with your order.
Delivery Time
Once your order has been dispatched, delivery timelines depend on your location and our courier partner's service in your area. Tracking details will be shared with you so you can follow your parcel's progress.
Shipping Charges
Shipping is currently free on all orders as part of our opening offer. This is a limited-time offer and shipping charges may apply in future.
Order Tracking
Once your order is dispatched, we'll share tracking details with you via email or SMS.
Payment Options
We accept both prepaid payments and Cash on Delivery (COD).
Prepaid: You can pay securely at checkout using UPI, cards, net banking, or wallets.
Cash on Delivery: COD is available on serviceable pin codes only. If COD is available for your delivery address, the option will appear at checkout. If it does not appear, your pin code is not currently serviceable for COD and the order can be placed using any prepaid payment method instead.
Incorrect or Incomplete Addresses
Please double-check your shipping address and phone number before placing your order. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided at checkout. If a parcel is returned to us due to an incorrect address or repeated failed delivery attempts, please contact us and we will advise on re-shipping.
Refused or Undelivered COD Orders
For Cash on Delivery orders, please ensure someone is available to receive and pay for the parcel at the delivery address. If a COD order is refused at the door or remains undelivered after repeated attempts, we may limit COD availability on future orders from the same customer.
Delays Outside Our Control
Once a parcel is handed to our courier partner, delivery timelines are subject to their operations. We are not liable for delays caused by courier issues, weather, strikes, public holidays, or other events beyond our control.
Contact
Questions about shipping or your order status: cheyastudio@gmail.com